U.S.: Citibank Rated #1 in Customer Satisfaction Across Retail Banking in ACSI Report

New York – Citibank rated Number One for customer satisfaction across the retail banking industry, following being top rated among national banks in 2016 and 2017, according to a report released this week by the American Customer Satisfaction Index, or ACSI.

The ACSI report also rated Citibank Number One among national banks for perceived value, customer loyalty, customer retention, ease of adding/changing accounts, competitive rates and call center satisfaction.

"We're excited to be back in the Number One spot for customer satisfaction and on behalf of all us at Citibank, we'd like to extend a big thank you to our customers for their loyalty," said Mindy Mercaldo, Head of U.S. Branches, Citibank. "We are so proud of our team for the quality of the experience they provide our clients every day."

This year, Citibank regained the Number One position for customer satisfaction as Citi's U.S. Consumer Bank moves forward with its strategy to deliver a true client-centric relationship model by bringing the full power of its franchise together to deliver great products, value, convenience and a seamless experience for clients.

ACSI survey respondents recognized Citibank as an industry leader* with respect to the number and location of ATMs and for a fourth straight year highlighted Citibank's variety of financial services.

In 2019, Citi has introduced a number of new products, tools and digital enhancements for customers, including:

• Citi Accelerate, a digital high-yield savings account, and most recently, Citi Elevate, a new high-yield checking account featuring reimbursement of all ATM withdrawal fees charged by other banks and no Citi charges at any ATM. Both are available to customers outside of Citibank's branch footprint
• New convenient digital lending solutions (Flex Loan and Flex Pay) that offer more flexibility to eligible U.S. credit cardmembers
• Relationship-based offers leveraging proprietary ThankYou and Double Cash rewards across both card and retail products
• Citi Personal Wealth Management's commission-free trading for ETFs and new-issue U.S. Treasury purchases for Citigold clients as well as the introduction of Citi Wealth Advisor, a digital wealth planning tool
• New functionality for the Citi Mobile App® for Android that provides customers a holistic view into their finances** and a new menu with smart shortcuts to popular tools including FICO Score, Quick Lock, Add a Trip, Bill Pay, Transfer, Check Deposit, Fund Account.

* According to the 2019 American Customer Satisfaction Index (ACSI) survey of the retail banking industry, Citi tied with another ACSI measured retail bank.

** Users must provide Citi with online access to external financial institution accounts they link through the app.