Citi Cards Answers Your Questions

Thank you for taking the time to share your comments and questions. While it is encouraging to hear your feedback on our improvements, I know some of your experiences have not been satisfactory and there is more work ahead so we can better meet your needs. For those of you with questions related to your account, a member of our Customer Service team will reach out to you via phone or email, if they have not already. We also encourage you to contact us anytime at 1-800-950-5114 or tweet @AskCiti to let us know how we can address your concerns.

We appreciate your feedback on improvements to our web site - and where we could do better. We have already made some improvements to the site design and features and this will continue to be a focus for us in the coming months. Providing reliable access to your account information is a top priority. Sometimes when it takes a page a longer time to load, it is due to measures we have put in place to stop unauthorized traffic to the website and maintain access for customers. In the future, you can expect to see more improvements with the streamlined design and pages loading more quickly. We will complete a refresh of our website by the end of 2013 with the intention of providing a better experience for you based on your feedback.

We are happy to hear so many of you enjoy the benefits of your Citi Dividend Card. We continue to partner with customers like you to understand how we can make this card deliver great value. Each quarter we choose categories with a seasonal theme at stores or merchants where we know our customers are shopping. From April 1st through June 30th, you can earn 5% at home furnishing stores, home and garden stores and at The Home Depot as you focus on home improvements, spring cleaning and getting ready for summer. If you have not activated this offer, please visit https://dividend.quarterlyoffer.citi.com/. We will share our summer categories with you soon so you can make the most of your summer purchases.

Many of you asked questions regarding our annual account summary. We understand the summary we provide today is difficult to navigate and not giving you the information you want most. We are working hard to deliver a summary that will exceed your expectations with the ability to filter and chart your expenses. We will improve and let you know when you can expect to see this new Citi Card Annual Account summary.

For those of you making purchases internationally, we have four cards that include chip technology and do not charge foreign transaction fees: Citi ThankYouSM Premier Card, the Citi ThankYouSM Prestige Card, the Citi® Hilton HHonors™ Reserve Card and the Citi Executive SM / AAdvantage® World Elite™ MasterCard®. And when you are traveling overseas, we encourage you to log in to your account to submit a travel notification or call the number on the back of your card prior to your trip. Behind the scenes, we are investing in new technology that will allow us to continue to protect you from fraud by making it easier to verify unusual account activity, and at the same time, reduce disruptions when you are making purchases around the country and around the globe.

I want to thank you for sharing your thoughts and feedback. Please keep it coming. Hearing from you when we get it right ... and where you would like to see more from us helps make sure we stay focused on what really matters to you.