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Citi Cards Answers Your Questions
May 15, 2013
Thank you for sharing your comments and questions. While it is encouraging to hear your feedback on our improvements, we know some of your experiences have not been satisfactory and we have more work ahead to meet your needs. For those of you with questions related to your account, a member of our Customer Service team will reach out to you via phone or email, if they have not already. We also encourage you to contact us anytime at 1-800-950-5114 or tweet @AskCiti to let us know how we can address your concerns.
We appreciate your feedback on improvements to our web site - and where we could do better. We have already made some improvements to the site design and features and this will continue to be a focus for us in the coming months. Providing reliable access to your account information is a top priority. In the future, you can expect to see more improvements with a more streamlined design and pages loading even faster.
Many of you said you want to be sure you are paying your bills on time. We want to share a couple of ways we help make it easier to remember payment dates. By signing into www.citicards.com, you can set up automatic payments by choosing to enroll in AutoPay from the payments menu. The AutoPay payment on your account will be automatically deducted from your bank account each month, so you won't need to worry about missing your payment date. You can also sign up for automated alerts at www.citicards.com that will remind you to make a payment before each due date.
For those of you making purchases internationally, remember, we do have four cards that do not charge foreign transaction fees and include chip technology: Citi ThankYouSM Premier Card, the Citi ThankYouSM Prestige Card, the Citi® Hilton HHonors™ Reserve Card and the Citi Executive SM / AAdvantage® World Elite™ MasterCard®. Behind the scenes, we are investing in new technology that will allow us to continue to protect you from fraud by making it easier to verify unusual account activity, and at the same time, reduce disruptions when you are making purchases across the country and around the globe.
We want to thank you for sharing your thoughts and feedback. Please keep them coming. Hearing from you where we have got it right or where we still need to improve helps us make sure we stay focused on what really matters to you.
We appreciate your feedback on improvements to our web site - and where we could do better. We have already made some improvements to the site design and features and this will continue to be a focus for us in the coming months. Providing reliable access to your account information is a top priority. In the future, you can expect to see more improvements with a more streamlined design and pages loading even faster.
Many of you said you want to be sure you are paying your bills on time. We want to share a couple of ways we help make it easier to remember payment dates. By signing into www.citicards.com, you can set up automatic payments by choosing to enroll in AutoPay from the payments menu. The AutoPay payment on your account will be automatically deducted from your bank account each month, so you won't need to worry about missing your payment date. You can also sign up for automated alerts at www.citicards.com that will remind you to make a payment before each due date.
For those of you making purchases internationally, remember, we do have four cards that do not charge foreign transaction fees and include chip technology: Citi ThankYouSM Premier Card, the Citi ThankYouSM Prestige Card, the Citi® Hilton HHonors™ Reserve Card and the Citi Executive SM / AAdvantage® World Elite™ MasterCard®. Behind the scenes, we are investing in new technology that will allow us to continue to protect you from fraud by making it easier to verify unusual account activity, and at the same time, reduce disruptions when you are making purchases across the country and around the globe.
We want to thank you for sharing your thoughts and feedback. Please keep them coming. Hearing from you where we have got it right or where we still need to improve helps us make sure we stay focused on what really matters to you.
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