Sophia Bantanidis, Future of Finance, Citi Global Insights in conversation with Dr Leda Glyptis, Director, LAG20 Consulting, on the future of banking in an AI powered bank client relationship. They discuss how will banks compete when AI bots won’t be driven by trust or loyalty? Do benefits of AI outweigh the immediate cost of deploying AI tools? Will banks have to reengineer products / service?
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