Client Strategy and Analytics

Institutional Clients Group (ICG) Client Strategy and Analytics is responsible for the systems, metrics, and strategies used to manage ICG businesses by client. The group produces ICG's client metrics including revenues, returns, capital allocation and wallet shares, as well as manages ICG's "golden-source" of client data – Backbone, runs ICG's annual Voice of Client Surveys, tracks coverage effectiveness by client, and is responsible for the execution of ICG's Client Experience initiatives.