Jessica Roos

Jessica Roos was named Global Head of Business Services in March 2022. In this role, she leads a team tasked with ensuring Citi organizes efforts to change and simplify its products and internal processes in a business services model, identifying appropriate ownership and breaking down silos end-to-end. Each Business Service is reviewed for opportunities to improve execution of strategic priorities and further simplify and modernize including consideration of straight through processing, standardization, technology, data, and risk and controls.

Jessica joined Citi’s Internal Audit department in 2014 as Chief Auditor for Finance and added Treasury and Corporate Functions shortly after. In 2017, she led the Institutional Clients Group (ICG) Internal Audit team. This was soon followed by her appointment as Citi’s Chief Auditor in 2019 where she was responsible for Internal Audit globally, focusing on the delivery of assurance on governance, risk management and the control environment across the Firm.

Prior to joining Citi, Jessica was a partner at PricewaterhouseCoopers in its Banking and Capital Markets practice. She led audit engagements for some of PwC's largest and most complex capital markets engagements and developed due diligence and audit plans for the acquisition of companies. Jessica evaluated complex financial instruments for appropriate accounting treatment and has assessed methodologies and assumptions for valuing financial instruments and reserving for loan losses.

Jessica has over 25 years of experience serving financial services-related clients. She has worked in a number of environments to assess processes and procedures, determine appropriate controls, provide control gap analysis, and make recommendations for remediation. She has worked with senior management to create board and business-level policies related to risk and reserving practices. As a controller in the private wealth market, she managed a team for a regional private wealth management firm.

Jessica has a Bachelor of Science in Accounting and Business/Management from the University of St. Thomas. She is a Certified Public Accountant, a Member of the AICPA and is Chartered Member of the Institute of Internal Auditors (CMIIA).