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Our local expertise

Citi has had a presence in the United Kingdom since 1902 with the opening of IBC's (International Banking Corporation's) London office. Smith Barney opened its first office in London in 1968, and Salomon Brothers established its U.K. headquarters in London in 1971. In 1997, Smith Barney merged with Salomon Inc. to form Salomon Smith Barney. Citi merged Salomon Smith Barney with Schroder Plc. in 2000, creating a leading pan-European investment bank. Today, the U.K. provides global financial services across Markets, Banking, Services and Wealth to our clients around the world. We employ around 14,000 colleagues across our main office in London and sizeable offices in Belfast, Derby and Edinburgh.

If you are still receiving Safeguarding Services only, please go to the 'Terms and Conditions' section or if you are a Citi Staff client please go to the 'Terms and Conditions Staff' section.If your account has now been closed and you still have money with us and you want to transfer this money, you will need to complete the following steps:<ol style="list-style-type:decimal;"><li>Download this Fund Transfer Instructions Form and complete the editable form. Alternatively, you can also print the form, fill it in by hand, scan and save it to your PC.</li><li>Once you have the form completed email it to citiukconsumerinstructions@citi.com with the subject line ‘Reclaim &lt;your First Name and Surname&gt;’</li><li>A staff member from Citi will call you, take you through security questions and review your account balance to arrange the funds transfer.</li><li>Other than the transfer of funds instruction to a bank account in your name/joint account holders name and your current valid ID/passport, we may also ask you to provide additional information and/or documentation.</li></ol>If you have any queries regarding your investments with Citi UK please email us at <a href="mailto:citiukconsumerinstructions@citi.com" target="_blank">citiukconsumerinstructions@citi.com</a> with the subject line Investment query &lt;your First Name and Surname&gt; and we will be in touch within in 4 business days.Please note that the transfer of funds request can be initiated by any of the joint account holders who will be taken through additional security questions.

Notice to Citibank U.K. Customers

Carbon Reduction Plan – CGML

Carbon Reduction Plan – CBNA

Carbon Reduction Plan – CEP

CGML Diversity Policy

U.K. Tax Strategy

Data Privacy Statement for Former Employees, Dependents and Emergency Contacts

Policies and Statements

Some of the documentation is different for London and Jersey clients because they fall under different regulators – The Financial Conduct Authority (FCA) and The Jersey Financial Services Commission (JFSC). Where this is the case we have made it clear which documents apply to which legal entity.For London clients their legal entity is Citibank UK Limited and for Jersey clients their legal entity is Citibank N.A., Jersey Branch.The terms and conditions explain in detail all the important information you should know.If you are taking out an investment product with us it is important that you understand what type of advisory services we offer as well as the type of fees we charge. The documents below explain the ‘key facts' about our offshore investment services.Our Best Execution Policy explains how we consistently work to achieve the best possible prices and results for you on any financial order you place with us.The Conflicts of Interest Policy outlines the procedures we have in place to identify, consider and manage potential conflicts of interest, and protect the integrity of our relationships with retail, institutional and other clients.If you have any questions on our important documents please contact your Relationship Manager.

Fees and important Information for Citi International Personal Bank Clients

Reporting fraud?If someone has authorised a transaction using your banking or personal details without you knowing, this is fraud, and you need to report it immediately.Before reporting a transaction as fraud, check if it could be genuine. A payment you have made to a merchant may be trading under another name. There could be another cardholder on the account, or a free trial has expired.If you are ever worried that your online or personal security details may have been compromised, please contact Citi immediately. Reporting a scam? A scam is where you are tricked to sending funds to a fraudster, who is intentionally stealing from you without you realising. Fraudsters will scam you by pretending to be people and organisations such as your bank or other businesses, using phone calls, texts and emails that seem convincing. If you have been a victim of fraud or scam, report immediately to us by calling 0800 00 55 00 and report to Action Police online or over the phone. If you have received a phone call and have provided any personal details and have suspicions that it may be fraud, hang up immediately and call Citi Security Team. If you have any concerns regarding security, please call the Citi Security Team or CitiPhone:Citi Security Team: <a href="tel:0800 096 68 00" target="_blank">0800 096 68 00</a>, or if calling from outside the UK, please dial <a href="tel:+44 203 569 99 98" target="_blank">+44 203 569 99 98</a>CitiPhone: <a href="tel:0800 00 55 00" target="_blank">0800 00 55 00</a>, or if calling from outside the UK, please dial <a href="tel:+44 20 7500 5500" target="_blank">+44 20 7500 5500</a>For Citi International Personal Banking London Client:<ul style="list-style-type:disc;"><li>Please dial&nbsp;<a href="tel:0808 109 8888" target="_blank">0808 109 8888</a>&nbsp;for banking enquiries</li><li>If calling from outside the UK, please dial&nbsp;<a href="tel:+44 20 7500 1445">+44 20 7500 1445</a></li></ul> For Citi International Personal Banking Jersey client, please contact your Relationship Manager. Our CitiPhone operating hours are 8am - 8pm (GMT/BST) every day.

Fraud

Sending Money FAQsSending money is one of our highest risk transactions, and as such, require specific security measures that help protect our customers and the bank. The following section will provide more detailed information on the process and on the most effective way for our customers to effect a funds transfer.What information do I need to provide to send money within or outside the UK?<ul style="list-style-type:disc;"><li>Amount and Currency of the Transfer.</li><li>Beneficiary Bank name &amp; Country, Address, BIC/SWIFT Code.</li><li>Cover Bank: Citi will try and locate this for you. However, if you have the cover bank details and provide your preference, the payment will be processed accordingly.</li><li>Beneficiary Name and Account Number.</li><li>Reference for the transfer.</li><li>Reason for the transfer.</li><li>Your a/c number to be debited for the transfer and the fees.</li></ul> How long does it take for my money to reach beneficiary in case of sending my money outside the UK?As a general guideline, sending money outside the UK may take five to six working days to be credited to the beneficiary account. Citi cannot guarantee the exact time taken as this depends on the local and intermediary bank systems.Why is the amount, which reaches the beneficiary sometimes less than the amount sent?This could happen due to the following reasons:<ol style="list-style-type:decimal;"><li>The cover bank used to process the transfer might have charged a fee to process the transfer.</li><li>The beneficiary bank might charge a fee to credit the funds received into the beneficiary’s account.</li></ol> Signing your Citi documents electronically with DocuSign.E-Signature technology lets you access, review and sign Citi documents remotely and securely. It’s free of charge, there’s no paper to print or post, and it can be done from anywhere in the world from your computer, tablet or smartphone.DocuSignOur partner DocuSign is a world leader in ‘Digital Transaction Management (DTM)’ technology. DTM is a category of cloud services designed to digitally manage document-based transactions. It’s also quick and intuitive to use, whilst making your documents available for secure download whenever you need them.DocuSign can be used for a range of customer service and wealth management transactions. At present it can be used for W-8 Ben / W9 / Automatic Exchange of Information Tax Form submissions, disputing a transaction.<a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_Quick_Start_Guide.pdf" target="_blank">Quick Guide to using DocuSign</a>

Support

How to make a complaintCiti is committed to communicating openly and honestly with all our clients. This includes making it easier for you to share the parts of your Citi experience that did not meet your expectations. We aim to achieve high standards in the service we provide and we want you to be completely satisfied with your relationship with us.If you would like to make a complaint about a Citi product and/or service please follow the steps below to help us resolve your complaint. This feedback is valuable to us to improve the services we offer you.How to contact usTalk to usContact CitiPhone on: 0800 00 55 00, if calling from outside the UK <a href="tel:+44 20 7500 5500" target="_blank">+44 20 7500 5500</a> For Citi International Personal Banking London client:<ul style="list-style-type:disc;"><li>please dial: 0808 109 8888 for banking enquiries</li><li>if calling from outside the UK, please dial <a href="tel:+44 20 7500 1445" target="_blank">+44 20 7500 1445</a>.</li><li>If you have an investment related enquiry, please contact your Relationship Manager.</li></ul> For Citi International Personal Banking Jersey client, please contact your Relationship Manager.Our CitiPhone operating hours are 8am - 8pm (GMT/BST) every day.Write to usYou can also send a letter to the address below:Complaints Officer Level 10, Citigroup Centre 1 33 Canada Square London E14 5LB United KingdomWhat happens next?<ul style="list-style-type:disc;"><li>We will acknowledge your complaint promptly, but no later than five business days from the date we have received your complaint.</li><li>We will aim to resolve your complaint as quickly as possible and in line with the following regulatory time limits:<ul><li>For a payment related complaint, we will aim to issue you with a final response within 15 calendar days. In exceptional circumstances, where we cannot issue you with a final response within 15 calendar days, we may extend this period to 35 calendar days and we will contact you to explain where this may be the case.</li><li>For a non-payment related complaint, we will aim to issue you with a final response within 56 calendar days.</li><li>Where your complaint is part payment related and part non-payment related, whilst we will look to deal with all aspects of your complaint together, we will issue you a final response in accordance with the time-frames outlined above.</li></ul></li><li>The final response letter will tell you whether or not we have upheld your complaint, the details of any redress we propose to offer you and the &nbsp;reasoning behind our decision.</li><li>If you are unhappy with our final response, or if we have been unable to provide you with one within the regulatory time limits stated above, you may seek the assistance of the relevant Ombudsman service:<ul><li>For Citi UK clients the relevant Ombudsman is the UK Financial Ombudsman Service.</li><li>Please note, the UK Financial Ombudsman Service has certain limitations, including eligible clients, financial products and service types, and financial caps on amounts it may award. Further information and any assessment of eligibility is available at: <a href="https://www.financial-ombudsman.org.uk/consumers/expect/who-we-can-help.">https://www.financial-ombudsman.org.uk/consumers/expect/who-we-can-help.</a></li><li>You must contact the Ombudsman about your complaint within 6 months of the date of our final response letter. If you contact the Ombudsman at a later date, it may not be able to review your complaint. You must also contact the Ombudsman within 6 years of the event complained about or (if later) 3 years of when you could reasonably have been expected to become aware that you had a reason to complain.</li></ul></li></ul> Contact details for the UK Ombudsman are:The Financial Ombudsman Service Exchange Tower London E14 9SR United Kingdom Tel: <a href="tel:+44 207 964 1000" target="_blank">+44 207 964 1000</a> Email: <a href="mailto:complaint.info@financial-ombudsman.org.uk" target="_blank">complaint.info@financial-ombudsman.org.uk</a> <a href="www.financial-ombudsman.org.uk" target="_blank">www.financial-ombudsman.org.uk</a>If you are an IPB client, what happens next?We will acknowledge your complaint promptly, but no later than five business days from the date we have received your complaint.<ul style="list-style-type:disc;"><li>We will aim to resolve your complaint as quickly as possible and in line with the following regulatory time limits:<ul><li>For a payment related complaint, we will aim to issue you with a final response within 15 calendar days. In exceptional circumstances, where we cannot issue you with a final response within 15 calendar days, we may extend this period to 35 calendar days and we will contact you to explain where this may be the case.</li><li>For a non-payment related complaint, we will aim to issue you with a final response within 56 calendar days.</li><li>Where your complaint is part payment related and part non-payment related, whilst we will look to deal with all aspects of your complaint together, we will issue you a final response in accordance with the time-frames outlined above.</li></ul></li><li>The final response letter will tell you whether or not we have upheld your complaint, the details of any redress we propose to offer you and the reasoning behind our decision.</li><li>If you are unhappy with our final response, or if we have been unable to provide you with one within the regulatory time limits stated above, you may seek the assistance of the UK Ombudsman service:<ul><li>You must contact the Ombudsman about your complaint within 6 months of the date of our final response letter. If you contact the Ombudsman at a later date, it may not be able to review your complaint. You must also contact the Ombudsman within 6 years of the event complained about or (if later) 3 years of when you could reasonably have been expected to become aware that you had a reason to complain.</li></ul></li></ul> Contact details for the UK Ombudsman are:The Financial Ombudsman Service Exchange Tower London E14 9SR United Kingdom Tel: <a href="tel:+44 207 964 1000" target="_blank">+44 207 964 1000</a> Email: <a href="mailto:complaint.info@financial-ombudsman.org.uk" target="_blank">complaint.info@financial-ombudsman.org.uk</a> <a href="www.financial-ombudsman.org.uk" target="_blank">www.financial-ombudsman.org.uk</a>If you are a Jersey IPB clients, what happens next?We will acknowledge your complaint promptly, but no later than five business days from the date we have received your complaint.<ul style="list-style-type:disc;"><li>We will aim to resolve your complaint as quickly as possible and in line with the following regulatory time limits:<ul><li>We will aim to issue you with a final response within eight weeks.</li><li>The final response letter will tell you whether or not we have upheld your complaint, the details of any redress we propose to offer you and the reasoning behind our decision.</li><li>If you are unhappy with our final response, or if we have been unable to provide you with one within the regulatory time limits stated above, you may seek the assistance of the Channel Islands Financial Ombudsman (CIFO) service.</li><li>Referrals to CIFO must be done within six months of us sending you our final response regarding your complaint. You must also contact CIFO within 6 years of the event complained about or (if later) 2 years of when you could reasonably have been expected to become aware that you had a reason to complain.</li></ul></li></ul> Contact details for Channel Islands Financial Ombudsman (CIFO) are:Channel Islands Financial Ombudsman (CIFO)P O Box 114 Jersey, Channel Islands JE4 9QG Website: <a href="www.ci-fo.org" target="_blank">www.ci-fo.org</a> Jersey local phone: 01534 748610 Guernsey local phone: 01481 722218 Email: <a href="mailto:enquiries@ci-fo.org">enquiries@ci-fo.org</a>Complaints publication reportFirm name: Citi UK Limited Group: (if applicable): N/A Other firms included in this report (if any): N/A Period covered in this report: [1 July 2024 –31 December 2024] Brands/trading names covered: Citi UK<figure class="table"><table><thead><tr><th>&nbsp;</th><th colspan="4"> Number of complaints opened by volume of business</th><th colspan="3">&nbsp;</th><th>&nbsp;</th></tr></thead><tbody><tr><td>Product / service grouping</td><td>Provision (at reporting period end date)</td><td>Intermediation (within the reporting period)</td><td>Number of complaints opened</td><td>Number of complaints closed</td><td>Percentage closed within 3 days</td><td>Percentage closed after 3 days but within 8 weeks</td><td>Percentage upheld</td><td>Main cause of complaints opened</td></tr><tr><td>Banking and credit cards</td><td>per 1000 accounts - 99.24</td><td>N/A</td><td>730</td><td>758</td><td>60%</td><td>40%</td><td>11%</td><td>Account related activities</td></tr><tr><td>Home finance</td><td>per 1000 balances outstanding</td><td>per 1000 sales</td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td></tr><tr><td>Insurance and pure protection</td><td>per 1000 policies in force</td><td>per 1000 policies sold</td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td></tr><tr><td>Decumulation and pensions</td><td>per 1000 policies in force</td><td>per 1000 policies sold</td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td></tr><tr><td>Investments</td><td>per 1000 client accounts – 13.29</td><td>per 1000 sales or equivalent transactions -166.67</td><td>25</td><td>22</td><td>36%</td><td>64%</td><td>36%</td><td>Investment Transfer</td></tr><tr><td>Credit related</td><td>-(Recommended only) per 1000 accounts / loans</td><td>-(Recommended only) per 1000 sales</td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td></tr><tr><td>Claims management</td><td>per 1000 claims in progress and/or leads generated</td><td>N/A</td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td></tr><tr><td>Funeral plans</td><td>per 1000 plans in force</td><td>per 1000 plans sold</td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td><td>&nbsp;</td></tr></tbody></table></figure>Note 1: When providing the appropriate information on the context of complaints, a firm should choose the metric which best reflects whether the majority of business undertaken by the firm involves the provision of products or services by the firm itself or intermediation. In cases where this is not possible, a firm may provide information on context for both intermediation and provision. Note 2: For provision, information on context should relate the number of complaints opened within the reporting period to the total volume of a firm’s relevant business at the end date of the reporting period. This is likely to include accounts opened, loans provided, policies sold and funds and investments provided before the commencement of the relevant reporting period. Note 3: For intermediation, information on context published by a firm should relate the number of complaints opened within the reporting period to the number of sales within the relevant reporting period only. Note 4: It is recommended that firms publish appropriate information on context in respect of credit-related complaints. However, publication of this data is not mandatory. Note 5: When a firm publishes the ‘main cause of complaints opened’, this should be the cause category prompting the largest number of complaints for the relevant product/service grouping in, as applicable, Table 4 of Part A-2, DISP 1 Annex 1, Table 1 of DISP 1 Annex 1ABR or Table 1 of DISP 1 Annex 1ACR.Egg, CitiFinancial, Future Mortgages or Citi Card Payment Protection Insurance (PPI) Complaint InformationThe PPI complaints deadline of 29 August 2019 has now passed. From the 30th August 2019 Canada Square Operations are no longer able to accept any new PPI complaints or PPI Checker requests.If you wish to contact us you can do so by writing to us at the below address:Canada Square Operations Limited P O Box 4903 Worthing BN99 3AROur commitment to youAt Citi our aim is to ensure all of our customers have equal access to our services regardless of their personal circumstances. We are committed to providing customers with various options to help access and easily navigate our website. We offer a range of services for those who have disabilities including sight loss or visual impairment, difficulty with numbers or reading and difficulty with hearing or speech. You can find details of the services available at Help with this site section below.Canada Square Operations has been appointed to deal with all customer correspondence on behalf Egg Banking plc, Future Mortgages Ltd and CitiFinancial Europe LtdHelp using our servicesOur websiteFor some helpful hints on changing your browser settings to make using our website easier, including changing the size of text, the following browser-specific information can help you:<ul style="list-style-type:disc;"><li>Internet Explorer</li><li>Firefox</li><li>Chrome</li><li>Safari</li></ul> Hearing impairedWe've developed services to help if you are deaf or hard of hearing and offer a service known as Type-Talk.Should you wish to contact us by email you can do so by clicking this <a href="mailto:crt.pleaseassist@citi.com" target="_blank">link</a>.Sight or visual impairmentIf you're blind, have sight-impairment or difficulty reading, we offer a range of tools to help you access our services.Our literatureTo make sure all our customers have access to our literature and receive the same information, you can request our literature in: Braille Large print Audio-tape

Complaints

<ul style="list-style-type:disc;"><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_Citi_2023_UK_Modern_Slavery_Act_Statement.pdf" target="_blank">Citi’s FY2023 UK Modern Slavery Act Statement</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_Citi_2022_UK_Modern_Slavery_Act_Statement.pdf" target="_blank">Citi’s FY2022 UK Modern Slavery Act Statement</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_Citi_FY2021_UK_MSA_Statement.pdf" target="_blank">Citi’s FY2021 UK Modern Slavery Act Statement</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_Citi_FY2020_UK_MSA_Statement.pdf" target="_blank">Citi’s FY2020 UK Modern Slavery Act Statement</a></li><li><a href="https://www.citigroup.com/rcs/citigpa/akpublic/storage/public/uk_modern_slavery_statement_2019.pdf" target="_blank">Citi’s FY2019 UK Modern Slavery Act Statement</a></li><li><a href="/rcs/citigpa/akpublic/storage/public/uk_modern_slavery_statement_2018.pdf" target="_blank">Citi’s FY2018 UK Modern Slavery Act Statement</a></li><li><a href="/rcs/citigpa/akpublic/storage/public/uk_modern_slavery_statement_2017.pdf" target="_blank">Citi’s FY2017 UK Modern Slavery Act Statement</a></li><li><a href="/rcs/citigpa/akpublic/storage/public/uk_modern_slavery_statement_2016.pdf" target="_blank">Citi’s FY2016 UK Modern Slavery Act Statement</a></li></ul>

UK Modern Slavery Act Statements

Citi has been employing people in Northern Ireland since 2005 when it opened its doors to the Technology department. At that time there were 375 jobs created in one site. As of 2018 there are more than 2,500 Citi jobs in Belfast based across four sites.Citi has grown rapidly in Northern Ireland, and we are still growing, making it a great time to become part of this global organization.We now have roles in a range of diverse areas in Citi BelfastSitesWe currently occupy four sites across Belfast, one in the City Centre and three in the Titanic Quarter, with the Gateway Building being the largest with over 2,000 employees. Our locations are:<ul style="list-style-type:disc;"><li>Donegal Square North</li><li>Gateway Building, Titanic Quarter</li><li>White Star House, Titanic Quarter</li><li>Concourse Building, Titanic Quarter</li></ul>CareersCiti Belfast employs people from a wide range of backgrounds. Investment banking knowledge or experience is not essential for some of our roles as we understand that this experience is not prevalent in Northern Ireland. We are always looking for motivated people who can use their experience in other industries to apply to the banking sector.We have a significant focus on embracing Diversity in Citi Belfast, with Networks focusing on Pride, DisABILITY, Women and Parents. We have regular cultural and social events in Citi Belfast from staff BBQs, a float at Pride parade and celebrations of various cultural festivities to our annual Citi inspire 5k event, which welcomes entries from other local businesses. We also support a different charity each year through regular fundraising events and activities. In 2017 our employee-voted charity of the year was MacMillan Cancer Support and in 2018 it is NSPCC.As we continue to expand in Citi Belfast, we hope you will consider becoming part of our inclusive and dynamic workforce. A career with Citi could be waiting for you.

Belfast

2021 U.K. Gender Pay Gap Report

2020 U.K. Gender Pay Gap Report

2019 U.K. Gender Pay Gap Report

2018 U.K. Gender Pay Gap Report

Pay Equity at Citi

The Women in Finance Charter – Our Commitment to Gender Diversity (2017)

Citigroup Global Markets Limited (CGML) Diversity Policy

2024 U.K. Gender Pay Gap Report

Diversity

We are here to helpAt Citi, it is important to us that all our clients have the same experience and fair treatment irrespective of their needs and abilities.We understand that many of us will experience financial or personal difficulties at some point in our lives and we would like to help where we can.You may find the information below useful in understanding the kind of circumstances that we believe may result in you needing additional assistance and the support options available.If you want to further discuss the support options available at Citi, please contact us (see contact us section for more information).HealthIllness, injury or disability can impact people in many ways, some of which may make it more difficult to manage your finances.We believe that being financially prepared, can help minimise the negative financial impacts that can be caused during times of illness or injury.Accessibility supportBelow you can find details of accessibility support which we already have in place. We would be happy to discuss any additional support you feel you may need.<a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_accessibility-support.pdf" target="_blank">Learn more.</a>Life eventsWe are all likely to experience times in our lives where our circumstances are more difficult to deal with and we may need extra help.There may be many events that result in financial stresses but we are aware that bereavement, relationship breakdown, income loss, domestic abuse (including economic control) and caring responsibilities are particularly challenging.Please let us know if you think you would benefit from additional support as a result of a life event.<a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_life-events.pdf" target="_blank">Learn more.</a>ResilienceEveryone experiences life differently and some people may find it easier to cope with day-to-day challenges than others.It can be particularly difficult to manage your finances if you have limited savings and/or are struggling with debt, similarly regular payments may be challenging for those with uneven income payments or who have an income that is currently lower than their outgoings.If you think we could provide support to help you through a difficult time, please contact us (see contact us section for more information).<a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_resilience.pdf" target="_blank">Learn more.</a>ConfidenceYour life experience may have led to lower levels of confidence when dealing with your finances.For some people, this may be the result of learning difficulties but for others it may simply be because you are new to managing your finances and have yet to develop the skills that would make this easier.If we can help with providing any additional support or guidance that you might find useful, please do not hesitate to let us know.

Accessibility

You can reach CitiPhone on: 0800 00 55 00, if calling outside UK, please dial: +44 20 7500 5500 For Citi International Personal Banking London client:<ul style="list-style-type:disc;"><li>please dial: <a href="0808 109 8888" target="_blank">0808 109 8888</a> for banking enquiries</li><li>if calling from outside the UK, please dial <a href="+44 20 7500 1445" target="_blank">+44 20 7500 1445</a></li><li>If you have an investment related enquiry, please contact your Relationship Manager. &nbsp;</li></ul>For Citi International Personal Banking Jersey client, please contact your Relationship Manager. Our CitiPhone operating hours are 8am - 8pm (GMT/BST) every day. You can also get in touch with us via email at <a href="mailto:citiukconsumerinstructions@citi.com" target="_blank">citiukconsumerinstructions@citi.com</a>. Please note, we’ll get back to you within in 4 business days.

Contact Us

We have included documents below that you might find useful for managing your account.You will require Adobe Acrobat Reader to view these documents. This can be downloaded and used for free from the Adobe Website.<ul style="list-style-type:disc;"><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_dispute.pdf" target="_blank">Dispute an ATM or Debit Card Transaction</a> &nbsp;</li></ul>For Citi International Personal Banking Clients, please click here for Terms and Conditions, Fees and other Important Information<a class="ck-anchor">Taxation documents</a><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_fw9.pdf" target="_blank">W-9 (PDF 85 KB)</a> This form must be completed by a US Person. Each account holder who is an US Person must complete a separate form.<a href="https://www.irs.gov/pub/irs-pdf/fw8ben.pdf" target="_blank">W-8 BEN (PDF 66.8 KB)</a> This form must be completed by an account holder who is not an US Person. Each account holder who is not an US Person must complete a separate form.<a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_Automatic_Exchange_Information_Form.pdf" target="_blank">Automatic Exchange of Information Form</a> Details related to account holder’s tax residency will be captured in this form. All account holders must complete a separate form.

Privacy Statement for UK and Jersey Customers

For Citi International Personal Banking clients, please go to the ' Fees and important Information for Citi International Personal Bank Clients' sectionDocuments applicable to Account HoldersIf you receive Safeguarding Services only, the documents that apply to you are set out under the section entitled "Documents applicable to clients receiving Safeguarding Services only".<h4>Terms &amp; Conditions currently in effect</h4>We regularly update the documents governing our clients’ accounts, please find below those currently in effect:<ul style="list-style-type:disc;"><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_terms.pdf" target="_blank">General Terms and Conditions</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_Specificterms.pdf" target="_blank">Account Specific Terms and Conditions</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_rates.pdf" target="_blank">Rates and Charges Information</a></li><li>Fee Information Documents<ul><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_CGCA.pdf" target="_blank">Citigold Current Account Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_CPCA.pdf" target="_blank">Citi Plus Current Account Fee information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_CACA.pdf" target="_blank">Citi Access Current Account Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_EuroCA.pdf" target="_blank">Euro Current Account Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_DollarCA.pdf" target="_blank">US Dollar Current Account Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_RewardSaver.pdf" target="_blank">Reward Saver Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_FlexibleSaver.pdf" target="_blank">Flexible Saver Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_DollarRewardSaver.pdf" target="_blank">US Dollar Reward Saver Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_FX.pdf" target="_blank">Foreign Currency Deposit Account Fee Information Document</a></li></ul></li></ul>&nbsp;Documents applicable to Account Holders with InvestmentsIf you receive Safeguarding Services only, the documents that apply to you are set out under the section entitled "Documents applicable to clients receiving Safeguarding Services only".<h4>Terms &amp; Conditions currently in effect</h4>We regularly update the documents governing our clients’ accounts, please find below those currently in effect:<ul style="list-style-type:disc;"><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_FX.pdf" target="_blank">General Terms and Conditions</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_Specificterms.pdf" target="_blank">Account Specific Terms and Conditions</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_rates.pdf" target="_blank">Rates and Charges Information</a></li><li>Fee Information Documents<ul><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_CGCA.pdf" target="_blank">Citigold Current Account Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_CPCA.pdf" target="_blank">Citi Plus Current Account Fee information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_CACA.pdf" target="_blank">Citi Access Current Account Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_EuroCA.pdf" target="_blank">Euro Current Account Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_DollarCA.pdf" target="_blank">US Dollar Current Account Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_RewardSaver.pdf" target="_blank">Reward Saver Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_FlexibleSaver.pdf" target="_blank">Flexible Saver Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_DollarRewardSaver.pdf" target="_blank">US Dollar Reward Saver Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_FX.pdf" target="_blank">Foreign Currency Deposit Account Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_terms-investment_jup2.pdf" target="_blank">Terms of Business for Investment Services</a> &nbsp;</li></ul></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_UKCIllustration.pdf" target="_blank">Investment Cost and Charges Illustration</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_keyfacts.pdf" target="_blank">Key Facts</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_pershingtcs.pdf" target="_blank">Pershing Securities Limited Terms of Business</a></li></ul>&nbsp;Documents applicable to clients receiving Safeguarding Services only<h4>Terms &amp; Conditions currently in effect</h4>If we have contacted you in May/June 2024 informing you that we are changing the terms of our agreement with you to enable us to provide you with a limited service (the "Safeguarding Services"), copies of the important documents can be found below.These changes are being made to ensure your investments continue to be safeguarded until such time as the investments are sold, transferred or otherwise disposed. This is permitted under both the General Terms and the Terms of Business (versions effective from 9 April 2024).You should note that we are providing the Safeguarding Services for the period your investments remain unsold. We retain the right to close your Account(s) on 60 days’ notice and to subsequently sell your investments where you have not instructed us to transfer them, in accordance with clauses 1.5.4 and 1.5.5 of the Terms of Business.The "Safeguarding Cash Account Terms" and the "Safeguarding Investment Terms", together, the "Safeguarding Terms" set out the contract terms that will apply to your Account(s) from 12 August 2024. Please note the Safeguarding Cash Account Terms have been updated to reflect a new consumer protection regulation for victims of Authorised Push Payment (APP) scams that became effective from 7 October 2024. For more information, please refer to the notice we have provided. Please also note services on your Account(s) will be limited to those required to safeguard your investments as described in the accompanying summary.The Safeguarding Cash Account Terms supersede the General Terms and the Safeguarding Investment Terms supersede the Terms of Business. However, we recommend you keep a copy of the General Terms and the Terms of Business that apply to you, as some of the provisions of the existing terms are incorporated into the Safeguarding Terms. You will need to have a copy of both the existing documents as well as your new Safeguarding Cash Account Terms and the Safeguarding Investment Terms in order to understand what contractual terms apply.<ul style="list-style-type:disc;"><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_terms-investment_safeguarding.pdf" target="_blank">Safeguarding Investment Terms</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_terms-investment_jup.pdf" target="_blank">Terms of Business for Investment Services</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_UKCIllustration_jup.pdf" target="_blank">Investment Cost and Charges Illustration</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_pershingtcs.pdf" target="_blank">Pershing Securities Limited Terms of Business</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_terms-cashaccount_safeguarding.pdf" target="_blank">Safeguarding Cash Account Terms</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_terms_jup.pdf" target="_blank">General Terms and Conditions</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_rates_jup.pdf" target="_blank">Rates and Charges Information</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_Specificterms.pdf" target="_blank">Account Specific Terms and Conditions</a></li><li>Fee Information Documents<ul><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_CGCA_jup.pdf" target="_blank">Citigold Current Account Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_CPCA_jup.pdf" target="_blank">Citi Plus Current Account Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_CACA_jup.pdf" target="_blank">Citi Access Current Account Fee Information Document</a><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_EuroCA_jup.pdf" target="_blank">Euro Current Account Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_DollarCA_jup.pdf" target="_blank">US Dollar Current Account Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_RewardSaver_jup.pdf" target="_blank">Reward Saver Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_FlexibleSaver_jup.pdf" target="_blank">Flexible Saver Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_DollarRewardSaver_jup.pdf" target="_blank">US Dollar Reward Saver Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_FX_jup.pdf" target="_blank">Foreign Currency Deposit Account Fee Information Document</a></li></ul></li></ul>If we have contacted you in October 2024 informing you that we are changing the terms of our agreement with you to enable us to provide you with a limited service (the "Safeguarding Services"), copies of the important documents can be found below.These changes are being made to ensure your investments continue to be safeguarded until such time as the investments are sold, transferred or otherwise disposed. This is permitted under both the General Terms and the Terms of Business (versions effective from 7 October 2024).You should note that we are providing the Safeguarding Services for the period your investments remain unsold. We retain the right to close your Account(s) on 60 days’ notice and to subsequently sell your investments where you have not instructed us to transfer them, in accordance with clauses 1.5.4 and 1.5.5 of the Terms of Business.The "Safeguarding Cash Account Terms" and the "Safeguarding Investment Terms", together, the "Safeguarding Terms", set out the contract terms that will apply to your Account(s) from 23 December 2024. Please note services on your Account(s) will be limited to those required to safeguard your investments as described in the accompanying summary.The Safeguarding Cash Account Terms supersede the General Terms and the Safeguarding Investment Terms supersede the Terms of Business. However, we recommend you keep a copy of the General Terms and the Terms of Business that apply to you, as some of the provisions of the existing terms are incorporated into the Safeguarding Terms. You will need to have a copy of both the existing documents as well as your new Safeguarding Cash Account Terms and the Safeguarding Investment Terms in order to understand what contractual terms apply.<ul style="list-style-type:disc;"><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_terms-investment_safeguarding2.pdf" target="_blank">Safeguarding Investment Terms</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_terms-investment_jup2.pdf" target="_blank">Terms of Business for Investment Services</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_UKCIllustration_jup2.pdf" target="_blank">Investment Cost and Charges Illustration</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_pershingtcs.pdf" target="_blank">Pershing Securities Limited Terms of Business</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_terms-cashaccount_safeguarding2.pdf" target="_blank">Safeguarding Cash Account Terms</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_terms_jup2.pdf" target="_blank">General Terms and Conditions</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_rates_jup2.pdf" target="_blank">Rates and Charges Information</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_Specificterms.pdf" target="_blank">Account Specific Terms and Conditions</a></li><li>Fee Information Documents<ul><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_CGCA_jup2.pdf" target="_blank">Citigold Current Account Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_CPCA_jup2.pdf" target="_blank">Citi Plus Current Account Fee information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_CACA_jup2.pdf" target="_blank">Citi Access Current Account Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_EuroCA_jup2.pdf" target="_blank">Euro Current Account Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_DollarCA_jup2.pdf" target="_blank">US Dollar Current Account Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_RewardSaver_jup2.pdf" target="_blank">Reward Saver Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_FlexibleSaver_jup2.pdf" target="_blank">Flexible Saver Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_DollarRewardSaver_jup2.pdf" target="_blank">US Dollar Reward Saver Fee Information Document</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_FID_UKC_FX_jup2.pdf" target="_blank">Foreign Currency Deposit Account Fee Information Document</a></li></ul></li></ul>&nbsp;Travel InsuranceIf you receive Safeguarding Services only, you are no longer eligible for Travel Insurance.Travel Insurance is provided by Chubb European Group SE (CEG). <a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_travel_insurance_policy.pdf" target="_blank">Worldwide Annual Holiday Travel Insurance Policy</a>This policy does NOT provide cover for medical conditions which the insured person has been diagnosed with, sought treatment for, is on prescribed medication for, or attended hospital for.If the above applies to anyone travelling, and they would like to have such conditions covered, they may be able to get cover for their existing medical conditions by visiting the MaPS (Money and Pensions Services) https://traveldirectory.moneyadviceservice.org.uk/en or calling + 44 (0) 800 138 7777. This directory lists firms that provide, or arrange, travel insurance policies that cover more serious medical conditions that our Travel Insurance may not cover.Please be aware that cancellation cover may not be available for all travelling individuals in your group if you/they are insured under separate policies.Additional Important Information<a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_Glossary.pdf" target="_blank">Glossary of Terms</a><a href="/rcs/citigpa/storage/public/citi_uk_website_terms_and_conditions.pdf" target="_blank">Website Terms and Conditions</a>&nbsp;<a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_UKC_Complaints_Leaflet.pdf" target="_blank">Complaints process</a>FSCSYour eligible deposits with Citibank UK Limited are protected by the Financial Services Compensation Scheme (FSCS). Your eligible deposits with Citibank UK Limited are protected up to a total of £85,000 by the FSCS. Further details can be found by <a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_depositor-guarantee-information-cukl.pdf" target="_blank">clicking here.</a> Alternatively, details of the scheme can be found on the FSCS website at <a href="www.fscs.org.uk/" target="_blank">www.fscs.org.uk/</a> or in the <a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_fscs_brochure.pdf" target="_blank">FSCS Leaflet</a>.This limit is applied to the total of any deposits you have with the following: Citi, Citibank and Citi International Personal Bank which are trading names of Citibank UK Limited. Any total deposits you hold above the limit between these brands are unlikely to be covered, unless under specific circumstances, as determined by the FSCS.

Terms and Conditions

As mandated by the Second Payment Services Directive (PSD2), we have developed a suite of Application Programming Interfaces (APIs) to allow Regulated Third Party Providers (TPPs) to securely connect with us. If you are a Third Party Provider&nbsp;regulated and authorised&nbsp;by your in-country regulator&nbsp;as an Account Information Service Provider or Payment Initiation Service Provider&nbsp;for the purposes of PSD2, you can use the following link to access our&nbsp;<a href="https://partner.citi.com/home" target="_blank">API Portal</a>&nbsp;where you will find all of the information required for your development. Within the&nbsp;<a href="https://partner.citi.com/home" target="_blank">API Portal</a>, please select the&nbsp;United Kingdom&nbsp;as the market for PSD2 related APIs. Please feel free to use the “Support” tab within the API Portal if you have any queries or questions as a Third Party Provider.PSD2 Availability Statistics<ul style="list-style-type:disc;"><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_api-psd2q3.pdf" target="_blank">Download Q3 21 performance data [PDF, 543 KB]</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_download-q4-21-performance-data.pdf" target="_blank">Download Q4 21 Performance Data [PDF, 608 KB]</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_download-q1-22-performance-data.pdf" target="_blank">Download Q1 22 Performance Data [PDF, 608 KB]</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_download-q2-22-performance-data.pdf" target="_blank">Download Q2 22 Performance Data [PDF, 570 KB]</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_download-q3-22-performance-data.pdf" target="_blank">Download Q3 22 Performance Data [PDF, 570 KB]</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_Q4-22.pdf" target="_blank">Download Q4 22 Performance Data [PDF, 401 KB]</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_Q1-23.pdf" target="_blank">Download Q1 23 Performance Data [PDF, 401 KB]</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_Q1-23.pdf" target="_blank">Download Q2 23 Performance Data [PDF, 401 KB]</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_Q3-23.pdf" target="_blank">Download Q3 23 Performance Data [PDF, 401 KB]</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_Q4-23.pdf" target="_blank">Download Q4 23 Performance Data [PDF, 402 KB]</a></li><li><a href="/rcs/citigpa/storage/public/united-kingdom/Citi_UK_Q1-24.pdf" target="_blank">Download Q1 24 Performance Data [PDF, 401 KB]</a></li></ul>

API Information for Third Party Providers

United Kingdom

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BANCA

Contamos con tres líneas de negocio - Banca Corporativa, Banca de Inversión y Banca Comercial- para brindar una oferta completa de productos entre los que destacan emisiones de deuda y acciones en los mercados de capital, crédito, capital de trabajo y operaciones de comercio exterior, entre otros. Nuestros clientes -corporaciones, gobiernos, instituciones financieras y compañías medianas en expansión internacional de diferentes industrias– se benefician de nuestra red sin paralelo que les conecta con más de 180 países, en 95 de los cuales Citi tiene presencia física.

企业与机构客户银行服务

花旗为企业、金融机构、公共部门及其他客户提供一系列战略性企业融资和咨询解决方案。我们凭借独一无二的全球网络，将跨国企业引入中国，并助力中国企业出海。花旗全球的网络和服务助力超过300家中国领先企业走向全球。我们还支持许多快速成长的中型企业，并为70%的财富500强企业提供服务。

Banking

Banking listens, collaborates and problem solves, working tirelessly on behalf of our corporate, financial institution, public sector and sponsor clients to deliver a range of strategic corporate finance and advisory solutions that meet their needs, no matter how complex.

MARKETS

Provee soluciones de clase mundial y una presencia global sin igual. Servimos a corporaciones, inversores institucionales y gobiernos desde nuestros pisos de negociación en casi 80 países. La fortaleza de nuestra suscripción, ventas y nuestra capacidad transaccional y de distribución a través de diferentes clases ((Commodities, Equities, Rates, Spread Products) y monedas, nos habilita para cubrir las necesidades de nuestros clientes. Conoce más

金融市场服务

金融市场服务凭借花旗在全球无与伦比的网络优势为客户提供业界领先的解决方案。我们在近 80 个国家和地区的交易所为企业、机构投资者和政府提供服务，我们的承销、销售、交易和分销能力涵盖各资产类别（商品、股票、利率、价差产品）和汇率，以满足不同的客户需求。

金融市場

我們為客戶提供世界級解決方案和領先業界的全球網絡，在全球近80個國家為企業、機構投資人及政府單位提供交易服務。

Markets

Markets provides world-class solutions and an unmatched global presence. We serve corporates, institutional investors and governments from trading floors in almost 80 countries.

SERVICIOS

Soluciones de Tesorería y Comercio Exterior Las nuevas tecnologías nos abren nuevas oportunidades para servir a nuestros clientes, TTS (Soluciones de Tesorería y Comercio Exterior) invierte en innovación para dar vida a nuevas soluciones estableciendo un futuro digital a partir de un sólido legado y una red única de soluciones comerciales globales. Como podemos ayudarlo Canales digitales y data Tarjetas Corporativas Administración de liquidez Pagos Cobranza Comercio Internacional

财资与贸易金融及证券服务

财资与贸易金融及证券服务是企业运营的好伙伴，呵护企业成长并提高其运营效率。服务涵盖了为企业、金融机构和公共部门提供的全球综合现金管理、营运资金和贸易融资解决方案，以及为金融机构、投资者和发行人提供托管、基金管理、中台、证券借贷和发行人服务。

Services

Services is key operational partner for clients, helping them grow and become more efficient. From global integrated cash management, working capital and trade finance solutions for corporations, FIs and public sector entities to custody, fund administration, middle office, securities lending and Issuer Services to FIs, investors and issuers.

Citi Global Wealth

Global Wealth Management brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices.

花旗商業金融在全球

我們協助營收在一千萬美元以上之企業解決在快速成長及國際擴張過程中所面臨的挑戰，處理既有或避免衍生新的財務問題，驅動企業加速成長。

Commercial Bank

We help mid-sized companies with revenues starting from $10MM USD address the challenges of rapid growth and international expansion by rationalizing complicated legacy setups or allowing clients to avoid them altogether, so that they can scale faster and grow larger.

Our treasury services help optimize the needs of our clients on a global scale. Treasury and Trade Solutions provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.

貿易解決方案

我們以環球視野提供客戶資金管理產品與服務，跨越國界的解決方案協助客戶在追求業務成長之際也能投資創新的未來。

Treasury and Trade Solutions

CITI PRIVATE BANK

Dedicados a server a los individuos de mayor riqueza y sus familias. Ofrecemos nuestros servicios a clientes de valor ultra alto en cerca de 100 naciones. Nuestros clientes incluyen emprendedores, líderes de negocios, ejecutivos y sus familias, a quienes ofrecemos servicios personalizados que les ayudan a proteger y crecer su patrimonio responsablemente. Nos enfocamos en menos clientes que son más grandes y sofisticados con valor mayor a 100 millones de dólares.

U.S. Personal Banking

U.S. Personal Banking includes branded cards, retail services, and retail banking, and serves our home market, which has the largest consumer wallet in the world.

銀行、資本市場及財務顧問服務

我們提供完善的銀行、股權與債權資本市場及併購財務顧問的產品和服務，致力成為機構客戶最佳的財務夥伴。

BCMA

Citi's Banking, Capital Markets and Advisory division provides comprehensive relationship coverage and a full suite of products and services in an effort to be the best possible financial partner to its institutional clients.

證券服務

我們運用領先業界的全球網絡為客戶提供全球各市場之深度在地專業及可規模化之解決方案，以支持客戶達成業務發展目標。

Securities Services

Securities Services supports our clients’  business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

花旗商業金融在台灣

我們支持企業客戶拓展業務版圖的雄心，憑藉無遠弗屆的環球網絡，提供全方位金融服務。我們密切掌握國際金融市場脈動，傾聽、了解台灣企業需求，與客戶建立緊密的夥伴關係，提供客製化與創新的金融解決方案，外匯與資金管理產品在國際評等上屢獲殊榮，可協助企業進行完善的資產配置與風險管理，達成財務與業務目標。

Commercial Bank in Taiwan

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