See highlights of the 2020 Canada Public Accountability Statement
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What a difference a year makes.
In 2019, we celebrated our 100th anniversary of doing business and making a positive impact to our clients, the Canadian economy, and the communities where we live and work. A year later, a global pandemic caused us to change the way we do almost everything – where we work, how we work, and how we carry out our commitment to our communities. And I am pleased to say it worked extremely well.
Citi’s roots in Canada date back to 1919. Currently, the company employs approximately 2,000 people, with offices in Vancouver, Calgary, Montreal, Toronto and Mississauga. Citi is one of the most global financial services organizations in Canada, with access to Citi’s far-reaching network in 160 countries and jurisdictions.
Citi’s key strategic focus in Canada is to continue to enable progress and help our clients succeed through these major lines of business: Banking, Capital Markets and Advisory; Citi Markets and Securities Services; Citi Private Bank; Citi Treasury and Trade Solutions; and Citi Cards Canada. Canada is also home to the Citi Solutions Centre in Toronto, a large technology development site that serves Citi businesses and clients globally.
We recognize that the challenges communities face are complex, and to enable progress no single organization can do it alone. Citi collaborates with public agencies and community organizations to develop innovative and scalable solutions that help families achieve financial empowerment. Citi provides its employees with a number of internal programs and opportunities that encourage participation and engagement in all our charitable endeavours.
Below are highlights of our work supporting the communities where we live and work. For more, download the full report.
What a difference a year makes.
In 2019, we celebrated our 100th anniversary of doing business and making a positive impact to our clients, the Canadian economy, and the communities where we live and work. A year later, a global pandemic caused us to change the way we do almost everything – where we work, how we work, and how we carry out our commitment to our communities. And I am pleased to say it worked extremely well.
Like so many in our industry, we moved to a temporary remote working environment near the end of the first quarter of 2020. To maintain relationships, which are the core of our business and our culture, this meant making a commitment to staying connected – to our clients, colleagues, and with the organizations and causes that rely on us. In a year when these organizations needed us more than ever, we were honoured to support them to the tune of $1.53 million in financial support and another 2,500 volunteer hours. This report details our efforts in 2020 from our philanthropy and volunteerism efforts, our unique operations, to our focus on risks and controls and the traits that continue to guide us as a global leader, a community champion and a trusted partner in progress in Canada. For more than a century in Canada, through economic cycles, armed conflicts and two pandemics, our resilience and our culture have been a constant source of pride.
I am pleased to share the details of our contribution with you.
John Hastings
CEO, Citibank Canada
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