Citi Client First is Citi’s process improvement program for measuring the satisfaction of clients like you and providing a blueprint for enhancing your experience

Citi Client First is an ongoing business and process improvement program designed to increase our clients’ overall satisfaction with the bank. The Citi Client First program consists of three phases, including client surveys, developing action plans and communicating results. This best-in-class program relies on client feedback to foster fresh ideas and new innovations that address your specific business needs. Working with Greenwich Associates, a third party research-based consulting firm, Citi Transaction Services has designed a proprietary survey to measure and understand the key issues facing our Treasury and Trade solutions clients. The insights gathered are then used to drive our Action Planning Process which enables bold improvements from across Citi Transaction Services’s entire global organization. Citi Client First is an important part of our commitment to make it easier for you to do business with Citi, and allows us to provide the best customer experience at every touch-point we share.

Leverage Powerful Programs

Here are some of the initiatives we've been working on to deliver you innovative solutions to drive your business forward, process improvements to run your operations more efficiently, and tools to make doing business easier with Citi.