Q&A: Citi Answers Your Top Questions

In every issue of Citi Quarterly, we feature answers to questions from the top-five topics Citi trainers and call center representatives hear most often.

Card Receipt Verification

Can I verify receipt of my card through your automated system?
Yes, you can verify receipt of your card by dialing 1-800-200-7056, entering your 16-digit account number, and selecting option 1.

When can I use my card after I’ve verified receipt?
Depending on the type of card issued, your card may be available for use immediately after receipt verification. Standard cards are typically available for use immediately. Restricted cards require activation by the APC.

General Account Inquiry (Balance/payment information)

How do I obtain automated account information?
You can obtain your balance and payment information by dialing 1-800-200-7056, entering your 16-digit account number and selecting option 2.

PIN Request

How can I change or reset my PIN?
To change or reset your PIN using Citi’s automated system, dial 1-800-200-7056, enter your 16-digit account number, then select option 4 and follow the prompts.

Quick Remit (Telephone payment)

Can I complete a Quick Remit through your automated system?
Yes, you can complete a Quick Remit payment by dialing 1-800-200-7056 and selecting option 2.

Will I be charged a fee for completing a payment by phone?
No, DoD Travel Card cardholders are not charged a fee for making Quick Remit telephone payments.

Authorization

Why was an authorization request declined?
The answer varies, because there can be multiple reasons a charge will be declined. It’s common for cardholders to attempt a charge that is blocked by their agency, and we would have to refer the caller to their Program Coordinator. Additionally, cardholders may not have sufficient available credit, and will have to be referred to their Program Coordinator. Another top reason for a declined authorization request is because the vendor used an incorrect expiration date.