At Citi, we know life happens. If you are behind on your mortgage payment, or think you may fall behind due to hardship or other problems, call us to find out how we can help. There may be options available to help you remain in your home.

These treatments are referred to as "workouts" and are designed to preserve homeownership. Workouts vary depending on your situation and your loan. Not all of these options may be right for you, but the important thing to remember is that there may be an alternative to losing your home to foreclosure. You may be considered for the following:

Deferment is an agreement to make portions of your mortgage payments at a later time. While the total amount paid will be the same or more, a deferment can be a way for homeowners experiencing a temporary hardship to buy themselves more time.

Forbearance or Repayment Plan allows borrowers who have been delinquent on payments to make regularly scheduled payments on a loan, plus a portion of the past due payments (usually on a monthly basis).

Modification is a reworking of a mortgage agreement, sometimes even altering the interest rate. This alternative may accommodate a homeowner's situation that has changed since the original loan agreement was signed.

Partial Claim is an additional one-time loan to help homeowners repay missed or partial payments. The existing mortgage loan takes priority for payment going forward, and the partial claim loan is repaid after the original mortgage loan is paid.

There are also options for moving out of your home. These are:

Short Sale or Short Refinance, the acceptance of less than the full payoff of a loan, when the property is being sold to another party.

Deed-in-Lieu of Foreclosure (DIL) allows for the transfer of legal title of the property to the lender in consideration for forgiveness of the debt.

For more information on any of these solutions, call the Office of Homeownership Preservation today at 1-866-915-9417, email us at for advice and help, or learn more by exploring options at CitiMortgage.com.