Contact us
The Office of Homeownership
Preservation
Phone: 1-866-915-9417
Fax: 1-480-753-7832
Email:
Hours of operation:
Mon–Thurs: 6am–6pm PST
Fri: 6am–3pm PST
Citi recognizes that foreclosures affect everyone: you, your family and the entire community in which we live and work. We've created this site to help minimize how it will affect your credit and hopefully find an agreeable solution to allow you to remain in your home. Please peruse the site for information, advice, forms, instructional videos and more.
What you may be facing
Millions of Americans face the risk of foreclosure every year. Find out what many of them have in common — and how Citi may be able to help. Read more.
Don't hesitate
The most important step you can take is reaching out for help at the earliest sign of trouble. Don't wait or put off conversations with your lender or servicer, as that may further jeopardize your situation. Learn more now..
Potential solutions
If you're behind on your mortgage payment or think you may fall behind due to hardship or other problems, there are options available that may help you keep your home. Find out more.
FAQs
Have specific questions about homeownership? We may have answered them already. Find answers to your common questions.
Glossary
The language used in the mortgage loan process can be complex — and downright frustrating. Use this resource whenever you need an explanation. Learn important definitions.