Citi Asia Pacific Corporate Citizenship Report 2007

Robert Morse
Stephen Bird
Kaven Leung

Citi Foundation grants form a significant part of Citi's community investment in Asia Pacifiic.


	2006 Asia Pacific Corporate Citizenship Report

	2005 Asia Pacific Community Annual Report


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	Citi strives to provide an inclusive, meritocratic, fair and professional work environment for our 65,000 employees in Asia Pacific.

	As an equal-opportunity employer, Citi's Respect at Work and Code of Conduct Policies make it clear that Citi does not tolerate any form of unlawful discrimination on the grounds of sex, sexual orientation, trans-sexuality, race, nationality, ethnic or national origin, colour, religion, belief, disability, marital or civil partnership status, age or otherwise.

This applies to all decisions relating to recruitment or employment, including job selection, work assignments, training, promotion, performance appraisal, career development, compensation and benefits, administration and terms and conditions of employment.

Diversity
In addition to upholding company-wide policies, our regional and local diversity councils organised a range of professional development, networking, mentoring and coaching activities in 2007, including:

	A Diversity Forum featuring four leading female business executives hosted by Citi Thailand, broadcast to other Citi offices in the region and attended by 90 Citi Thailand staff.

	Citi Australia's continued sponsorship of the Women in Finance Mentoring Programme involving 25 mentoring partnerships with the participation of seven Citi mentors and eight Citi mentees.

	Citi Singapore Diversity Council initiatives reaching an estimated 730 employees, including a 'Women and Negotiation' workshop, a 'Power Panel' by the Financial Women's Association of Singapore, and a lunch talk by an inspiring female lawyer and human rights activist.

	Citi Korea Diversity Council's diversity survey, total employee participation in RAW (Respect at Work) online training, diversity awareness training during staff orientations, mentoring programme, and lecture series with high-profile women, such as the winners of the Citi-YWCA Korea Women's Leadership Awards.

Our first regional women's leadership programme, 'Coaching for Success', was launched to provide career development support for high-potential female employees at Vice President and Senior Vice President levels. Each of the 22 participants had a designated coach, a more senior woman in the firm, for the duration of the six-month programme.

Citi Asia Pacific also ran its third senior women's mentoring programme. To date, senior business leaders have mentored 122 Director-level women, and 11% of the mentees have been promoted.

Work-Life Balance

Flexible Work Strategies enable Citi employees to consider new ways to manage their workloads so that they can still fulfill their personal goals or family obligations.

One of the options is Job Sharing. At Citi Australia, Sia Kontos and Barbara Menassa from the Markets & Banking Operations & Technology team have a job sharing arrangement to accommodate their new life stage needs. Said Sia Kontos, "I work Mondays to Wednesdays while Barbara is in the office on Thursdays and Fridays. This is ideal as it gives us both the opportunity to spend time with our boys, as well as enjoy the corporate world."

In Guangzhou, China, to negate the heavy rush hour traffic, Citi's Markets & Banking team introduced a Flextime programme. By varying the start and end times of their workday, many employees now save up to two hours commuting time each day, resulting in greater work efficiency and happier employees.

Sia Kontos from Citi Australia's Markets & Banking Operations & Technology team has a job sharing arrangement to spend more time with her son, Evan.

At Citi Korea, every Wednesday is 'Family Day' which means that all employees are actively encouraged to leave the office earlier to spend quality time with their families or friends. Myung-Sook Lee from the CitiPhone team, said, "Getting home earlier means we can now enjoy a family meal together, and my children really look forward to Wednesdays."

Voice of the Employee

Our annual Voice of the Employee (VOE) survey is a primary mechanism for employee feedback and to assess trends in the work environment and in management practices. The VOE is conducted anonymously and translated into different languages, including Bahasa Indonesia, Chinese, Korean, Thai, and Vietnamese.

In 2007, the Asia Pacific participation rate was 97% and the results indicated overall employee satisfaction of 74.5% compared to 70.5% in the previous year.

Training & Development

Throughout Asia Pacific, Citi is known for its systematic provision of learning, development and career opportunities. In 2007 alone, Citi Asia Pacific employees received over 1 million hours of training including more than 750,000 instructor-led trainings and nearly 300,000 web-based trainings.

Citi Korea's Diversity Committee, chaired by YK Ha,
Citi Korea's CEO (centre), celebrates receiving a diversity award from the Zonta Club, an international professional women's association with branches in Korea. The percentage of female managers and executives at Citi Korea is twice has high as at the average Korean company.

Volunteerism

Citi supports employee volunteerism by giving all employees one paid day off each year to volunteer for a cause of their choice. When an employee has volunteered 50 hours in one year for a non-profit organisation, they can apply for a US$500 donation to that organisation.

In addition, on Global Community Day on November 17, 2007, over 18,000 Citi Asia Pacific employees, friends and families, participated in 211 community projects in 17 markets. This represented approximately 30% of the total workforce and a 37% increase in participation from the previous year.

On Global Community Day on November 17, 2007,
over 18,000 Citi Asia Pacific employees, friend and families participated in 211 community projects.

1. Australia 2. Bangladesh 3. China 4. Guam
5. Hong Kong 6. India 7. Indonesia 8. Korea
9. Malaysia 10. Philippines 11. Singapore
12. Taiwan 13. Thailand 14. Vietnam