MUMBAI

Mumbai looks to the future with eGovernment Portal and Payment Gateway

The challenge

With a population of 14 million, the vibrant city of Mumbai is India's financial capital and the heart of its world-renowned film industry.

The Municipal Corporation of Greater Mumbai (MCGM) is responsible for governing this vast urban area. To maximize efficiency for Mumbaians as well as greater collaboration and transparency, the MCGM has invested in an eGovernment Portal to help deliver services to its citizens.

The solution

The NetBanking Payment Gateway is an integral part of the eGovernment Portal and facilitates a whole range of transactions:

  • Citizens use the same convenient interface to pay property tax, water tax, establishment license fees, security deposits and more
  • Potential vendors can pay tender fees easily while using MCGM's e-tendering service
  • Fees and taxes can be collected conveniently online via 30 partner banks and 25,000 bank branches
  • Cumbersome paper-based processes are eliminated, while service levels and transparency have been improved

The result

Both the eGovernment Portal and the Payment Gateway have brought about greater operating efficiency for the city of Mumbai, making service access and interaction more convenient for citizens.

City Administration